Feel free to contact us

Remember you can send us any questions or comments you may have through the contact form available here, or by sending us an email to support [at] mujjo.com. Thank you!

Shipping & Delivery

Mujjo delivers worldwide! We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use a large network of couriers to deliver goods from mujjo.com any country in the world.

We use Deutsche Post as standard shipping partner and UPS for 1–2 day deliveries. We strive to ensure that your products are dispatched within 24 hours of receipt of your payment. We allocate the courier we believe will deliver your order to you in the quickest time depending on your choice and the size/weight of the parcel.

We suggest you to deliver the goods to a work address rather than a home address, as our couriers only deliver between 7am-9pm, and may require a signature on receipt. You can review our delivery options in more detail in the checkout, so you choose the one that best suits what you need.

Notice that the "Standard Shipment" is not trackable in any way. Mujjo is not responsible for the loss of a parcel shipped via this post network. Also the "Standard Shipment" is only available for a few items (needs to fit through your mailbox).

Track & Trace

If you choose for a trackable shipment you can check the status of the shipment by filling in the tracking number (which you can find in the shipment email) on one of the following websites:

Shipments by Deutsche Post will be handed over to your local Postal Service.
 Please check here which Postal Service operates in your country. Fill in the tracking number on the website of your local Postal Service. There you can find detailed information about your shipment.

Notice that it can take up to 4 working days before your local Postal Service can track you shipment.

Customs & Import

Customs or import duties can occur and are charged once the parcel reaches its destination country (outside the EU). These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Returns & Replacements

We give you the possibility to return a product without any reason. In the unlikely event that you are not happy with your goods, please email us within ten working days. Your return must be dispatched within fourteen days from receiving the delivery. We will let you know how to go ahead with the return. Once the goods are returned to us in an original and unused condition we will give you a full refund for the goods. Any associated shipping costs or fees are not refundable. Products cannot be exchanged, instead you will need to return your order and place a new one.

Despite the great care we take when processing your order, items may occasionally malfunction or you may receive the wrong product through no fault of your own. In such cases, you must contact Mujjo within 10 days. You can do this via our online ticket system on our website, or by sending an email to support (at) mujjo.com. Unstamped packages will not be accepted.

Notice that irregularities may occur due to the nature of the handwork. This makes each and every sleeve unique.

Payment Methods

The following payment methods are available:

1. CreditCard: We accept a wide variaty of creditcards, e.a. MasterCard and VISA creditcards.

2. PayPal: PayPal allows everyone with an e-mail address to make and receive payments securely online via a personal credit card or bank account. PayPal members can use PayPal to make purchases quickly and easily on the Mujjo™ website. payments (at) brightbusinessgroup.com.

3. iDEAL: iDEAL allows you to pay for your online purchases safely, securely and easily. You will pay for your order in a secure online payment environment, with the specific security methods of your own bank. As an internet banker, you can use iDEAL immediately, without needing to register first. iDEAL only works for customers with a bank account based in the Netherlands.

4. Giropay: Giropay allows customers to use their Internet banking facility to pay for purchases whilst online, just as they do with a credit or debit card. This payment method is available to 17 million German bank account holders.

5. Mister Cash: The most popular payment system for internet usage in Belgium.

6. MultiSafePay: For our payments we use MultisafePay, a payment system that provides the most popular payment methods for webshops. It's fast, safe and easy.

7. Bank Transfer: If you do not have a credit card or bank account that is suitable for use with iDEAL or PayPal, you may also pay by bank transfer. Please transfer the total amount of your invoice to the Bright Business Group bank account, quoting the order number as a reference. We will process your order as soon as we have received your payment.

ABN-Amro Bank: 54.11.23.505
In the name of: Bright Business Group BV
Location: Venlo, the Netherlands
IBAN: NL32ABNA0541123505
BIC: ABNANL2A

8. Collection: Unfortunately, it is not possible to visit us to collect products. We have agreements with POST NL, Deutsche Post and DHL Post and your package will be sent via mail order.

Declined Payment

This means your order did not succeed. Please try again, we suggest to use Paypal (Paypal is less likely to fail). You would have to place a new order since this order automatically got cancelled.

Some reasons why it may get declined: